Terms & Policies

PAYMENT:

We accept all major credit cards, debit cards, checks, Venmo, and cash.

INSURANCE:

We are an out-of-network service, but some private insurance companies may provide reimbursement for services. Please contact your insurance company to determine if you qualify for out-of-network coverage with a Licensed Creative Arts Therapist (LCAT).

CANCELLATION POLICY:

For clients with weekly therapy sessions, the second consecutive canceled session, regardless of the reason for the cancellation, will be charged the full session fee.

Clients receiving biweekly therapy sessions will be charged the full rate of the session for every session and will be unable to cancel a session without paying the full rate even if the client is unable to attend the session.

Clients who cancel a session within 24 hours of the scheduled session time or fail to attend an initial or ongoing session without notice will be charged the full rate of the session. This policy applies to all situations, including illness or inability to pay for sessions long-term due to the cost of sessions.

The only exception to paying the full rate of the session for the reasons stated above is a serious medical emergency. In the event of a medical emergency, clients are required to inform the therapist as soon as possible to avoid being charged the full fee for the session.

If a client cancels a session for any reason stated above and is charged the full fee due to the cancellation, and the therapist is unable to reschedule me within the same week of the session, then the client will be charged the full fee of the session.

If the therapist is able to reschedule the session within the same week, then the full fee charged for the cancellation will be credited toward the cost of the rescheduled session. Clients do not receive credit or reimbursement for future sessions if the therapist cancels for illness, leave, or any other reason, even within a 24-hour period.